Shipping policy

FILM GEAR ACCESSORIES

SHIPPING, RETURNS & EXCHANGES POLICY

Last Updated: [Insert Date]

Welcome to Film Gear Accessories. We are committed to providing reliable shipping and transparent policies to ensure a smooth shopping experience. Please read this policy carefully before placing an order.

1. Shipping Destinations

We ship nationwide within South Africa and offer international shipping to selected countries.
If your location is not available at checkout, please contact us at sales@filmgearaccessories.co.za for assistance.

2. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Custom or special orders may require additional processing time.

3. Shipping Methods & Delivery Times

We offer the following delivery options:

  • Standard Shipping: 3–5 business days

  • Express Shipping: 1–2 business days

  • Same-Day / Next-Day Delivery: Available in select areas for orders placed before 15:00

Delivery times may vary based on location, courier performance, weather conditions, or unforeseen circumstances.

4. Shipping Costs

Shipping fees are calculated at checkout based on order weight, destination, and selected shipping method.
Where applicable, free shipping promotions will be clearly indicated at checkout.

Shipping fees are non-refundable.

5. Order Tracking

Once your order has been dispatched, a tracking number will be emailed to you.
Customers are responsible for monitoring delivery progress using the provided tracking link.

6. Shipping Restrictions

  • We do not ship to P.O. Boxes or military addresses.

  • Certain products may be restricted due to size, weight, or regulations.

  • International customers are responsible for customs duties, taxes, and import fees.

7. Lost, Damaged, or Delayed Shipments

  • If delivery is delayed beyond the estimated timeframe, please contact us for assistance.

  • If an item arrives damaged, notify us within 48 hours and provide clear photos.

  • If a parcel is lost in transit, we will liaise with the courier to resolve the matter.

8. Returns & Exchanges – Customer Ordering Errors

Customers are strongly encouraged to carefully review product descriptions, specifications, and compatibility before placing an order.

Incorrect Products Ordered by Customer

If a customer orders the wrong product by mistake, while the correct product was available and clearly listed:

  • The customer is fully responsible for all return shipping costs to Film Gear Accessories.

  • Any banking charges, transaction fees, or payment gateway fees incurred will be charged to or deducted from the customer.

  • Returned products must be unused, in original condition, and in original packaging.

Exchanges

  • If exchanging for another product:

    • If the replacement product costs more, the customer must pay the price difference before the exchange is processed.

    • If the replacement product costs less, the balance will be refunded minus applicable banking and transaction fees.

Film Gear Accessories does not accept responsibility for incorrect orders placed by customers and reserves the right to inspect returned items before approval.

9. Contact Us

For any questions regarding shipping, returns, or exchanges, please contact us:

📍 Film Gear Accessories – Johannesburg
Shop No. GF29, Marble Towers,
72 Von Wielligh Street, Johannesburg, 2001

📍 Film Gear Accessories – Kempton Park
Shop 5, 43 Pretoria Road,
Kempton Park CBD, Johannesburg, 1619

📧 Email: sales@filmgearaccessories.co.za
📞 Phone: 063 269 0589